TERMS & CONDITIONS

CUSTOMER CARE

re-mom cares deeply about our clients and is committed to providing thoughtful, timely support.

For general inquiries, please contact us at hello@re-mom.com. Email is our primary method of support.

Our standard operating hours are Monday to Friday, 10:00 a.m. to 3:00 p.m. EST, excluding holidays. We strive to respond to all inquiries within 48 business hours. Please note that email is not monitored outside of these hours, and we do not offer emergency or urgent support.

For detailed or commonly asked questions, we encourage you to visit our FAQ section. If your question is not addressed there, feel free to send us an email and we’ll be happy to assist.

We also welcome feedback and suggestions at hello@re-mom.com—your input helps us continue to improve our services.

Privacy & Safety

PRIVACY & SAFETY

This Privacy Policy describes how www.re-mom.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit the Site or contact us to inquire about or use our services.

Collecting Personal Information

When you visit the Site, we collect certain information about your device and your interaction with the Site. We may also collect personal information when you contact us, sign up for communications, or request services. This information is collected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL), where applicable.

In this Privacy Policy, “Personal Information” means information that can be used to identify an individual.

Device Information

Examples of Personal Information collected:
Web browser type, IP address, time zone, cookie information, pages viewed, and interactions with the Site.

Purpose of collection:
To ensure the Site functions properly, to understand how visitors use the Site, and to improve performance and user experience.

Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Service Inquiry & Contact Information

Examples of Personal Information collected:
Name, email address, phone number, and information you choose to include in your inquiry.

Purpose of collection:
To respond to inquiries, provide services, communicate with you, and maintain records related to our services.

Source of collection: Collected directly from you.

Customer Support Information

Examples of Personal Information collected:
Contact details and correspondence related to support requests.

Purpose of collection:
To provide customer support and respond to requests.

Source of collection: Collected directly from you.

Minors

The Site is not intended for individuals under the age of 13, and we do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We may share your Personal Information with trusted third-party service providers who assist us in operating the Site and delivering our services (such as website hosting, email communication, or analytics providers). These providers are only given access to the information necessary to perform their services and are required to protect your information.

We may also disclose Personal Information to comply with applicable laws or regulations, respond to lawful requests, or protect our legal rights.

Using Personal Information

We use your Personal Information to:

Provide and manage our services
Respond to inquiries and requests
Communicate with you about your inquiry or services
Send service-related updates or marketing communications where consent has been provided
Improve and maintain the Site

You may withdraw your consent to receive marketing communications at any time by contacting us directly at hello@re-mom.com. Unsubscribe requests are resolved within 10 business days.

Consent and PIPEDA Compliance

We collect, use, and disclose Personal Information based on meaningful consent, except where otherwise permitted or required by law, in accordance with PIPEDA.

More information about PIPEDA can be found at:
https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/

Cookies

Cookies are small data files placed on your device when you visit a website. We use cookies that are necessary for the operation and performance of our Site, as well as basic analytics to understand how visitors interact with the Site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

For more information about cookies, visit:
https://www.priv.gc.ca/en/privacy-topics/technology/online-privacy-tracking-cookies/cookies/02_05_d_49/

Reporting and Analytics

We may use analytics tools to help us understand Site usage and improve our services. Analytics data is used in an aggregated and anonymized form where possible and retained only as long as necessary for these purposes.

Do Not Track

Some browsers offer a “Do Not Track” feature. At this time, there is no industry standard for responding to these signals, and we do not modify our data collection practices when such signals are received.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The updated version will be posted on this page with a revised effective date.

Contact Us

For more information about our privacy practices, to ask questions, or to make a complaint, please contact us at:

Email: hello@re-mom.com